Frequently Asked Questions (FAQ)

About Swappit.me

What is Swappit.me?

Swappit.me is a true peer-to-peer swaps platform where individuals, businesses and organisations can swap from and between any of our swap categories with other users. Users who list offers on Swappit.me are called Swappers and users who send swap requests to Swappers are called Swappies.

 

Think of us as a decentralised (or decentralized) swaps platform where people and businesses can come together to swap direct with others without the involvement of a third party.

How does Swappit.me work?

To create listings on Swappit.me, Swappers need to be subscribed a paid plan. Once subscribed, users get access to an account portal which includes all of the user’s account information including listings, swap requests, feedback, email subscriptions and billing information.

 

When creating a listing, a Swapper selects the category of their offer. For example, a user offering Monero in exchange for cash will select the ‘Cryptocurrency’ swap category and finish the listing with all required listing details such as the offer amount (or price for other categories), cost margin (on the exchange rate), location of the swap, the swap method, etc..

 

Both Swappers and Swappies can send swap requests. It’s free to be a Swappie on Swappit.me – no paid plan needed! To send a free swap request, users will need to be logged in to access the swap request form. For more information on the swap process, please read our guide on How to Swap.

Is Swappit.me escrow enabled?

Escrow is a legal concept describing a financial agreement where an asset or money is held by a third party on behalf of two other parties. This means that at some point, a service providing escrow gets custody of your funds, goods or assets – making it a centralised exchange (or centralized depending on where you’re from). At Swappit.me, our whole ethos revolves around giving back sovereignty to our users. We are a completely non-custodial swaps platform and an escrow service isn’t aligned with what we stand for.

How is Swappit.me different to marketplaces like eBay?

The most important point of difference between us and a marketplace like eBay is that on Swappit.me, Swappers can choose to receive anything under the sun in return for their swap offer. Where on eBay users pay fiat currencies in exchange for goods/products on sale, on Swappit.me, a user offering an Electronics swap or a Conveyance swap (such as a scooter) can opt to receive Monero, Bitcoin, food or a service instead of plain old cash. The listing categories on Swappit.me give an indication of what Swappers can opt to accept in return for their offers.

 

Another point of difference between us and marketplaces like eBay, LocalMonero.co, localbitcoins.com, Agoradesk, CoinSwap, etc. is that we do not charge any fees per swap. Transactional fees per exchange are normally imposed to cover arbitration costs. Because at Swappit.me we are intent on giving back sovereignty to our users, we believe in our users being able to collaborate amongst themselves, as all adults should do, if any issues arise.

Do we need to provide our private details to Swappit.me?

The only thing needed to sign up to Swappit.me is an email address. Providing your name is optional as is your phone number for verification. You decide whether you would like to include this information on your Swappit.me user profile.

How does Know Your Customer (KYC) work on Swappit.me?

Unlike centralised exchanges, being solely a non-custodial listings platform, there are no KYC requirements on Swappit.me. Some Swappers may have ID verification or other requirements stated under the offer’s ‘Terms of Swap’. The decision on who Swappies choose to swap with lays in their hands.

What listing categories are there?

Business swaps (for sale), Conveyance swaps (for sale or rent), Cryptocurrency swaps, Fiat currency swaps, Electronics swaps, Equipment swaps, Food swaps, Furniture swaps, Gems swaps, Precious Metals swaps, Real Estate swaps and Services swaps.

 

We welcome requests for new listing categories. Contact us to submit your suggestions.

Subscriptions and Payments

Is there a free trial?

There isn’t a free trial option available for any of our paid subscription tiers but we will gladly offer a 14 day money-back guarantee if you are not completely satisfied with our platform.

What subscription types are available?

There are three subscription plans available:
1. Free Forever plan
2. Paid Individual plan
3. Paid Business/Org plan

The Free Forever plan gives users access to:
1. Create a maximum of 3 active listings.

Paid Individual plans gives Swappers access to:
1. Create listings
2. Receive swap reviews displayed on the Swapper profile page, and
3. Have the average feedback rating displayed on the Swapper profile page.

Paid Business/Org plans gives Swappers access to all of the above plus the option to display the business’s or organisation’s:
1. Name
2. Location, and
3. A linked website URL on the Swapper profile page.

For information on our subscription plans, multi-currency prices and pricing-related FAQs, please visit our Pricing page.

What payment methods are available?

For information on the available payment methods, please visit our Pricing page.

Can I upgrade my subscription plan from Free Forever to a paid plan?

Yes, you can. To upgrade your subscription from free to paid, please login to your Account Portal under the ‘Billing & Security’ tab and click on ‘New Billing’ to begin the upgrade process. You will be presented with the available subscription plans for your profile type, i.e. Individual profile types will be presented with Individual paid plans and Business/Org profile types will be presented with Business/Org paid plans.

Can I upgrade my subscription plan from an Individual to Business/Org paid plan?

It is not possible for an Individual profile type to subscribe to a Business/Org paid plan, or vice versa. If your profile type status has changed, you’ll need to signup for a new account on Swappit.me and select the new profile type during the signup process. Please note that transferring of data from the old to the new profile is not possible.

Will an invoice be issued for payments?

For every successful payment, a link to an invoice will be available in the user Account Portal under the ‘Billing & Security’ tab > ‘Payments’ with a 12 month payment history.

How do I extend my subscription?

Users who have selected a credit/debit card as their payment gateway will have their subscription renewed and payment taken from the payment method automatically on the subscription renewal date without any further input required.

 

Users who have selected a cryptocurrency payment gateway will need to make a manual renewal payment prior to the subscription renewal date. An email will be sent to the user with instructions on how to do this.

What happens if I choose not to renew my subscription plan?

Although we will be sad to see you go, if a paid subscription plan isn’t successfully renewed prior to the renewal date, the user account will revert to the Free Forever plan and access to all paid features will be automatically removed at the end of the billing period (including listings, feedback rating and reviews displayed on the user profile page).

I signed up to a paid plan with a discount. Will the discounted price apply on renewal?

Any discount applied during the initial purchase is deemed a one-time privilege and will not apply to subscription renewals. Renewals of paid subscription plans, whether monthly or yearly, are always made at the price which is in effect at the time of the renewal date. Therefore, the initial discount will not apply on renewal. 

How many swap requests can I send on the Free Forever plan?

At this time, there is no limit to the number of swap requests that can be sent on the Free Forever or on any of the paid plans.

How many listings can I create on a paid plan?

At this time, there is no limit to the number of listings you can create on any of the paid plans.

Can I transfer my account to someone else?

It is not possible to transfer your account to another individual, business or organisation. Please note that if this occurs, the account will be terminated.

What do I do if entered the wrong email address during signup?

Please submit a support request on our Contact page and provide us with your correct email. We will update the email address to the correct one.

Refunds and Cancellation

How do I qualify for the 14 day money-back guarantee?

If you are not satisfied with Swappit.me’s platform, you can ask for a refund during the first 14 days from the date of signup. To qualify for the refund, you must not have received or completed any swap requests within this period.

 

Refunds are carried out regardless of the subscription plan. To request a refund, first cancel the subscription in your Account Portal, then submit a support request while logged in to your account. Please note that only the amount paid minus any fees associated with processing the transaction will be refunded.

How and where can I cancel my subscription?

You may cancel your subscription at any time by logging in to your Swappit.me Account Portal. Visit the ‘Billing & Security‘ tab, click on your active subscription box and toggle the option to cancel your subscription.

 

Your subscription will be cancelled immediately and you will continue to have access to your Swappit.me account and all paid features associated with the subscription until the end of the billing period. Please note that we do not offer refunds for cancellations prior to the subscription end date.

I have been charged for a renewal. Can I qualify for a 14 day refund if I forgot to cancel the renewal?

Yes, you can request a refund within 14 days from the renewal date if the subscription plan is yearly (7 days if the plan is monthly) and the renewal payment was automatically processed. You must not have received or completed any swap requests within the refund period.

 

To do so, first cancel the subscription in your Account Portal, then submit a support request and we will fix that up for you. Please note that only the amount paid minus any fees associated with processing the transaction will be refunded.

What should I do if I accidentally cancelled my subscription?

Cancelled subscriptions cannot be reverted to active. If you have accidentally cancelled your subscription, you may re-subscribe to a paid plan after your existing subscription expires.

 

To re-subscribe, login to your Account Portal under the ‘Billing & Security’ tab and click on ‘New Billing’. Follow the on-screen instructions to complete the checkout process.

Support

How do I change my profile type?

It is not possible to change your profile type. If your profile type status has changed, you’ll need to signup for a new account on Swappit.me and select the new profile type during the signup process. Please note that transferring of data from the old to the new profile is not possible.

How do I lodge a dispute about a swap?

Because Swappit.me is not a party to any swap, we do not get involved in disputes between our users. Being a non-custodial platform that does not hold onto users’ funds, goods or assets, we are unable to assist in arbitration.

 

We are intent on giving back sovereignty to our users and we believe in our users being able to collaborate amongst themselves, as all adults should do, if any issues arise. If you require dispute resolution, consider consulting the relevant mediation providers in your jurisdiction.

Who is support available to?

The Swappit.me support team is available to respond to enquiries from all users with a Swappit.me account. Support is prioritised for users on a paid plan. Please note that we may, at our discretion, refuse to provide support to any user who is in breach of or is suspected to have breached our Terms and Conditions.

 

Support is provided for the following to users with a Swappit.me account:
– Accessing the Swappit.me platform or your account;
– Issues with any of Swappit.me’s features; and
– Subscriptions and payments.

How do I request for support?

To get help, please submit a support request using our contact form while logged in to your Swappit.me account. This will help us provide a better support experience to you.

How do I get my pre-sale question(s) answered?

For any pre-sale questions about Swappit.me, please contact us here, selecting “General enquiry” as the topic.

How soon can I expect a response to my support request?

The estimated response time from the Swappit.me support team to a ticket submitted via our contact form is 24 – 48 hours (1-2 business days). Please note that all requests are processed according to the submission queue – from the oldest to the newest, with priority given to users on a paid plan.